Privacy Policy

TECHNOTRONICS LTD, Vacoas Square Mall, Quinze Canton, Vacoas, Mauritius. Phone: +230 5893 6333 / +230 5290 4333 / +230 5290 8861. Email: info@technotronics.mu.

• Account: your email address, display name and password (stored in hashed form by our authentication provider). If you sign in with Google, we receive your name and email address from Google.
• Orders: name, email address, phone number, delivery address and city, order notes, the payment method and reference you give us, and any proof of payment you upload. We also record whether you agreed to receive WhatsApp messages about your order.
• Repair requests: name, email address, phone number, device brand and model, a description of the problem, and any files or photos you attach.
• Job applications: name, email address, phone number, the role you apply for, your cover letter and CV.
• Back-in-stock alerts: your email address and the product you asked about.
• Technical and usage data: pages visited, device and browser information and approximate location, collected through Google Analytics and the Meta (Facebook) Pixel.
• Browser storage: your cart and wishlist are kept in your browser so they are still there when you return.

• To create and manage your account and let you sign in.
• To process, deliver and support your orders, including payments, pick-up and warranty.
• To handle repair requests and keep you updated on their progress.
• To review job applications.
• To send order confirmations and updates by email, and by WhatsApp where you have agreed.
• To email you when a product you asked about is back in stock.
• To understand how the website is used, improve it, and measure our advertising.
• To keep the website secure and to meet legal, tax and accounting obligations.

We process your data to carry out a contract with you (for example, your order), with your consent (for example, WhatsApp messages and analytics cookies where required), to meet legal obligations, and for our legitimate interests in running and securing the store.

We do not sell your personal data. We share it only with service providers who help us run the store, and only as needed:

• Supabase, which hosts our database, authentication and file storage.
• Lovable, which hosts the website.
• Google, for sign-in with Google and Google Analytics.
• Meta, for the Meta Pixel and for WhatsApp Business messages.
• Our email service provider, to send order and account emails.
• Delivery partners, where an order is delivered to you.

We may also disclose data when the law requires it.

Some of these providers process data on servers outside Mauritius. Where this happens we rely on appropriate safeguards as required by the Data Protection Act 2017.

We keep data only as long as needed for the purposes above. Order and payment records are kept for as long as accounting, tax and warranty obligations require. Account data is kept until you ask us to delete your account. Job applications are kept for as long as the recruitment process and a reasonable period afterwards.

We use Google Analytics and the Meta Pixel to measure visits and advertising. You can block or delete cookies in your browser settings, or use your browser’s privacy features or an ad blocker to opt out. Blocking these will not stop the store working.

Access to your data is restricted by account and role, passwords are stored in hashed form, and connections to the website are encrypted. No online service can be completely secure, so please keep your password private.

Under the Data Protection Act 2017 you can ask us to give you access to your personal data, correct it, delete it, restrict or object to its use, and you can withdraw your consent at any time. To exercise a right, contact us using the details above and we will reply within the legal time limit. You also have the right to complain to the Data Protection Office of Mauritius.

The website is not directed at children under 16 and we do not knowingly collect their data.

We may update this policy from time to time. The date at the top shows when it was last changed.

For any question about this policy or your data, contact us by email at info@technotronics.mu or by phone on +230 5893 6333 / +230 5290 4333 / +230 5290 8861.